FAQs

Life happens—we completely understand! At e | w pilates, we recognize that sometimes plans change unexpectedly. If you find yourself needing to cancel a reserved class, we kindly ask that you do so at least 12 hours in advance to avoid a fee. A late cancellation fee of $10 will be applied for class cancellations made after this window, and a $20 fee will be incurred for any no-show class reservations.

24 hour notice is required to cancel individual 1:1 sessions. If 24 hours is not given please expect to be charged for your session.

To make this process as smooth as possible, please log into your client profile through our app or website; this is the most efficient way to ensure your session is canceled immediately. By doing so, you’re not only taking a proactive step for yourself but also potentially opening up a spot for someone eagerly waiting on the waitlist. Remember, we’re here to support you every step of the way on your fitness journey, and we truly appreciate your commitment to our community!

We use Wellness Living for client to manage client profiles. Wellness Living is where you can find our class schedule and purchase sessions.

Be sure to download the Wellness living Achieve app from your App store for easy access to your profile from the convenience of you phone.

www.wellnessliving.com/schedule/ewpilates

Payments are required at the time of booking a service. Payments can be made directly through the scheduling app for all classes.

Grip socks are required to wear during all small group classes. They provide enhanced traction and reduce the risk of slips and falls. Additionally, this policy promotes a cleaner and more hygienic environment for everyone involved.

We do not offer refunds or extensions on class passes. Please note any expiration dates when purchasing class packages or appointments.

The studio recommends that you purchase a package that you intend to use prior to the expiration date.

Class pass expiration time lines start at the time of purchase.

Yes...Please. Client Safety is our top priority!

Please disclose any injuries, surgeries, or doctors orders to your instructor prior to class.

Wear comfortable clothes. Similar to how you might dress to attend a yoga class.

Pilates socks are highly recommended for anyone that does not want to be barefoot in the studio. Also, please be respectful to wear Pilates socks if you are struggling with any foot or toenail medical issues.

Wearing layers is always a good idea!

A waitlist is available for all class sessions. Clients can be promoted from the waitlist and added to a class up to 2 hours prior to the scheduled class time.

Please make sure to cancel your reservation if you no longer plan to attend the class.

Yes! There is lots of available parking in the parking lot just outside our front door.

To see the best results we recommend a minimum of 2 times a week.